Loopio is hiring a Customer Support Specialist I – India Hub (Remote)! 🚀

🚨 REMOTE JOB OPPORTUNITY IN INDIA 🇮🇳💻

Looking for a remote customer support job with an international SaaS company? 👀

Loopio is hiring a Customer Support Specialist I – India Hub (Remote)! 🚀

This is a full-time, Monday–Friday remote position where you’ll work with customers across North America while collaborating with teammates in India, the UK and Canada.

🔹 Company: Loopio
🔹 Role: Customer Support Specialist I
🔹 Location: India – Remote
🔹 Employment: Full-time
🔹 Experience: 2+ years in a client-facing or support role
🔹 Department: Customer Experience / Customer Support
🔹 Work model: Remote-first
🔹 Deadline: September 18, 2026

💼 WHAT WILL YOU DO?

As a Customer Support Specialist, you’ll be responsible for helping Loopio customers solve problems and get the most out of the company’s SaaS platform.

Your responsibilities include:

✅ Responding to customer support tickets through Zendesk and handling phone inquiries
✅ Troubleshooting customer-reported issues
✅ Reproducing issues and reviewing logs/internal resources to identify problems
✅ Providing practical workarounds and solutions when customers are working against deadlines
✅ Explaining complex technical information in a simple, customer-friendly way
✅ Creating and maintaining Help Center resources
✅ Documenting internal learnings so other support specialists can solve issues faster
✅ Participating in internal training and helping teammates develop new skills
✅ Working with Engineering on escalated issues and communicating the customer’s perspective
✅ Sharing product feedback and feature requests with Product and Design teams
✅ Learning new product features and improvements continuously
✅ Identifying recurring issues and suggesting improvements to processes and products

🎯 WHO IS LOOPIO LOOKING FOR?

This could be a strong opportunity if you have:

• 2+ years of experience in a B2B SaaS customer-facing/support role
• Strong customer-service and problem-solving skills
• Experience supporting customers in North America is an advantage
• Strong working knowledge of Salesforce
• Salesforce certification is a bonus
• Experience with Zendesk or Jira is helpful
• SaaS industry experience is a plus
• Excellent written and verbal communication
• Strong organizational and prioritization skills
• Ability to multitask and switch between different customer issues
• Curiosity and a willingness to learn new technologies and tools

⏰ IMPORTANT: WORKING HOURS

Because this position primarily supports North American customers, the core hours are:

🇮🇳 March–November: 2:30 PM – 10:30 PM IST
🇮🇳 November–March: 3:30 PM – 11:30 PM IST

There may occasionally be a need to cover another North American support window, particularly because of business needs or ticket volume.

Loopio says advance notice will generally be provided for shift changes, and a day in lieu is provided when employees work outside their core hours.

🎁 PERKS & ADVANTAGES

This is where the opportunity gets interesting. ❤️

Loopio describes itself as a remote-first workplace, and full-time employees receive support designed specifically around remote work.

💻 Remote Work Setup
• Company-provided MacBook
• Monthly phone and internet subsidy
• Work-from-home budget to help establish your home office

📚 Professional Development
• Dedicated professional mastery allowance
• Opportunities to learn and develop your skills
• Support for career growth and experimentation
• Ongoing feedback and regular 1-on-1s with your manager
• Performance conversations supported through Lattice

🧘 Health & Wellness
Loopio says its health and wellness benefits begin from Day 1 for employees, with programs designed to support physical and mental well-being.

🤝 Remote Team Culture
Working remotely doesn’t mean working alone.

Employees can participate in:
• Company town halls
• AMAs (Ask-Me-Anything)
• Company celebrations
• Team connection activities
• Employee Resource Groups

🌎 GLOBAL COLLABORATION

You’ll have the opportunity to work with colleagues across India, the UK and North America.

That means exposure to international customers, global teams and a distributed SaaS environment—valuable experience if you want to build a career in customer success, technical support, SaaS or customer experience.

⭐ WHY THIS JOB STANDS OUT

✔️ Remote from India
✔️ Full-time employment
✔️ International SaaS environment
✔️ North American customer exposure
✔️ Opportunity to build technical troubleshooting skills
✔️ Cross-functional work with Engineering, Product and Design
✔️ Professional development support
✔️ Company-provided MacBook
✔️ Internet/phone support
✔️ Work-from-home setup budget
✔️ Health and wellness benefits
✔️ Employee communities and team activities
✔️ Career development through feedback and coaching

And there’s another interesting point: Loopio explicitly encourages people to apply even if they don’t meet every single requirement. The company says it wants candidates to use the application to explain career transitions, self-taught skills and other experience that may not be obvious from a résumé.

⚠️ One important note for applicants: Loopio uses AI in parts of its recruitment process for administrative/supporting tasks, but says final hiring decisions are made by its team. For live interviews, candidates are expected not to use AI-generated responses because the interview is intended to assess their own knowledge and problem-solving ability.

📌 Interested?

Apply directly through the official Loopio job posting:

Apply for Customer Support Specialist I at Loopio